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Understand
the three generations that comprise the 50-plus market and how to
meet each generation’s unique needs.
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Avoid common misperceptions and age-related stereotypes that lead
to costly business mistakes and lost customers.
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Understand the buying motivations and customer service expectations of older customers, thereby increasing sales, enhancing customer service, and retaining hard-won clients.
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Recognize the critical factors to consider when designing print materials
and websites that can be read by the aging eye.
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