Welcome to the Mitman Group LLC

Serving Customers with Special Needs

As adults age, they are more likely to experience physical challenges and losses in their lives. This presentation shares practical tips and techniques to enhance communication with those who are hearing impaired, in the early stages of dementia, or who are grieving. When we are able to recognize and adjust to these needs, we achieve powerful benefits: reduced transaction time, lower employee stress, and more satisfied customers.

Attendees will:

Recognize customer behaviors that indicate the presence of a hearing loss or the early stages of dementia.
Understand the impact that grief has on one’s ability to interact with individuals during a time of loss.
Learn and use communication skills that are both effective and efficient when dealing with customers experiencing a variety of stressful circumstances.
Learn practical tips and techniques to help improve communication with customers with special needs thereby reducing the staff’s level of frustration, anger and sense of helplessness.

Length: From 30 minutes to 2 hours, based on client needs.

Format: Workshop or keynote.