I have been fortunate to hear Dr. Mitman speak on several occasions.  I found her topic rich in content and her delivery superb. I have since applied some of what I learned from her in my practice and it has paid dividends immediately, in terms of feedback from my clients, as well as building my business.  Dr. Mitman's techniques have helped enhance my client's confidence and trust in my services.  In fact, her presentation is one of the best and most unique I have heard in my 32 years as a financial services professional.

— Briggs Matsko
    Lincoln Financial Advisors Corp

Ruth Mitman has a tremendous background in gerontology, training, and leadership development. She designed, developed, and delivered critical training to our field personnel in the art and skill of dealing with older customers. She was an invaluable resource throughout the process of identifying and addressing the needs and concerns of the older client. Ruth is also one of those rare individuals who can correspond just as effectively with senior executives as with front-line employees. I cannot recommend her highly enough.

— Joan Ashman
            The Hartford

Ruth Mitman’s expertise in her field translates easily to our customer service representatives.  Her sessions are very interactive, and you can hear and see the results of her training long after it is over. She connects well with our reps, and makes them want to know more about the customers they serve. We have seen increases in our overall customer satisfaction, based on our monthly surveying process. We have also seen boosts to our employee satisfaction ratings, and have witnessed individual success stories over and over again. People look forward to Ruth’s visits, because they know that they are going to walk away better equipped to do their jobs.  

          — Rex Werner
    JPMorgan Chase

Ruth Mitman has delivered programs to
our company through on-site seminars, conference calls, and online conferences. She has done a tremendous job of teaching our sales force the different demographics and perspectives of our core customers. Her content, style, and experience have been great resources to us.  

     — Todd Thompson
Protective Life Insurance Company

We have been very pleased with Ruth Mitman’s counsel and training services. She has trained our account service team as well as our writers and designers on the characteristics, attitudes, and behaviors of the senior market. We have found Ruth to be incredibly knowledgeable, a great presenter, an inspiring trainer, and simply a terrific resource. 

— Jill Adams
         Adams & Knight Advertising

Ruth Mitman very effectively provides training and advisory services to the individuals responsible for product management and member services for the more than 100,000 retired customers we serve. Our people consider her a highly valued member of the team, and her impact on their competencies in working with seniors has been seen as a real advantage by our customers. 

— Alfred P. Moore
     Fiserv Health, Inc.